Privacy Policy

We request you to go through our privacy policy before you do business with us.

Considering increase in online fraud, we have adopted a safe and secure method to keep your data safe and sound. Our website is protected with the advanced security software that not only captures the data feed by you but it keeps the data locked within. Nobody can have access to this information. Your mailing address, contact details, and card/banking details are safe with us. We do not share those with third party. This information especially email addresses are not used for sending promotional mails without your permission.

In the growing digitalization, we are facing a lot of issues in keeping online safety at high level. With some loopholes, we had faced an online safety crisis before. However, thanks to the technology, we have created software that helps you keep your data safe. Being a progressive and customer-centric organization, we have adopted this latest security system.

Our experts have created this privacy policy carefully to ensure our clients that their data will not be handed over to third party irrespective of any circumstances. You can also get in touch with our customer care team if you have any queries and/or suggestions to improve privacy protection.

We protect your privacy even when you log off from our website. We send products packaged discreetly to maintain privacy. We request our customers not to accept parcels that are torn or opened at the time of delivery. In such event, a customer must contact our customer care team.  

We also wish to inform our customers that the information and images displayed on our website is subject to copyright. Any third party website linked to our website is not managed by us and therefore we are not accountable for the content displayed on those third party websites.

Shipping Policy

Time is a crucial factor especially when it is about getting medicines online. We understand the importance of getting required medicine on time and thus we have developed this shipping policy for our customers. The policy explains everything about shipment methods, time duration, and offers if applicable.

We have two shipment options – regular and express shipment. These two take 8 to 10 and 5 to 7 business days respectively. The shipping charge is also minimal. However, you can avail free shipment under various discount offers. We also provide free shipment under certain cases such as wrong delivery or delivery to wrong address due to fault from our end. You will learn more about these terms in our refund policy or please get in touch with our customer care team to know more about it.

All products are packed carefully ensuring no damage would happen till they reach you. However, due to natural calamities, if the parcel gets damaged, we would re-ship the products for free of charge. Our shipping policy ensures that your time will not get wasted when you order medicine from us.

We also provide you a unique order tracking number when you place an order with us. This number will be sent to you through an email with other information such as product details. You can use the number to track down your product till it reaches you.

Refund Policy

We hope you will be satisfied with the product that has sent to you. However, in some unfortunate events, if you are dissatisfied with the products and services offered by us, you can opt for refund. Below are the circumstances under which you can request a refund:

  • At ONEPILLMART.com, we checked the products before dispatching to ensure correct products are packed and are ready to be shipped. However, if you receive a wrong product from us, you are eligible to ask for a refund or we will re-ship the correct product free of cost.
  • If you receive a damaged or torn parcel, we request you to get pictures and send it to our customer care while requesting for a refund.
  • If your product is delivered to wrong address due to fault from our end, you can initiate a refund request.
  • Generally, it doesn’t happen, but in a rare case, if you get medicines past their expiry date, you can get in touch with our customer care team.

Our refund policy is transparent and it is designed to offer convenience to our customers when it comes to commencing refund request. After receiving your refund request, our customer care team would initiate the process after carefully evaluating the reasons for refund. The payment would be done via the mode of payment chosen by you at the time of placing an order. Please allow 7 to 10 days to reflect the refund in your account.

How to request for refund

Email us the order details, reason for refund and pictures of the product/parcel in case of damaged or torn parcel and medicines past expiry date.